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ACTO Omnichannel February 9th, 2023 Pre-Production Release

  • Updated

These release notes are a consolidation of all the issues and enhancements from the February 9th, 2023 release. Here are the details:

Web

Enhancements

  • Admin Enhancements
    • Ability to send Learn Reminders has been added to Omnichannel. Through clicking the 3 dots (...) as shown in the screenshot below you can draft and send a custom email (similar to welcome reminders), reminding users who have not completed their content to complete it. The filter allows for 3 options, “All” (the entire audience of the deployment), “Not Started” (those who have no completion in the Learning Set) and “Not Completed” (those who have started but not completed the Learning Set). Note: this was originally released to production Dec 21st, 2022. We have since released it to Pre-Production as well for parity purposes.Screen_Shot_2023-02-09_at_3.11.45_PM.pngScreen_Shot_2023-02-09_at_3.12.27_PM.png
    • Admins can now create Custom Fields for Learning Sets, Collections, Resources and ActionPacks from the sidebar under Setup → “Object Management” tab and selecting “Custom Fields” from the kebab menu on the right.
      • Once the Custom Field is setup you can then see it represented in the setup wizard of the respective item types (Learning Set, Collections, Resources and Actionpacks)
  • Reporting Enhancements
    • Added 2 columns (Content received? and Comments) to provide additional information about the deployed content in the deployment report.
  • Coach Enhancements
    • Scenario - Added a circle next to the “All” tab on Scenario details page to display the total number of users who are part of that Scenario, this is to keep the UI consistent with the other tabs that already display the total number of users in the respective status.
    • Certifications -Added a circle next to All tab on Certification details page to display the total number of users who are part of that Certification, this is to keep the UI consistent with the other tabs that already display the total number of users in the respective status.

Stability Fixes

  • Admin
    • Archived admin users will no longer be listed under stakeholders.
  • Reporting
    • Discrepancies between Learn Report and User Topic Report have been resolved. 
    • Selecting “XLS” file type for reports will no longer crash the report. 
  • Coach
    • Scenarios - Managers can now only start conversations with users who are in the same team or teams below the Managers team.
  • Learn
    • All ActionPacks can now be saved as templates.  Existing templates are also now displayed in alphabetical order, and the available templates are displayed when the admin navigates to the corresponding pages.
    • Collections and Resources will now be displayed numerically in ascending order i.e: 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10.
  • Events
    • When a User or Event Manager navigates to an Event’s agenda, the event start date (and all event days) are selectable in the mini calendar.
  • Present
    • FCR and Certification cards on the Coach home page for Admins will now open in edit mode once clicked. Earlier these cards were unclickable.
    • Certifications - Archived users will not be displayed to the Certifiers when they are selecting users for certifying.
    • Scenarios - Proctors can now close the users coaching response video screen/page by clicking ‘X'.

Mobile (Android and iOS)

Enhancements

  • Admin
    • The Pre-Production app icon has been changed to better show you are selecting the Sandbox version of the App.

 appstore_pre_prod.png 

    • The Production app icon branding has been updated as well.

appstore_prod.png

  • Coach Enhancements
    • Scenarios - Mentor list is now left aligned similar to the user list on the start coaching conversation screen.

Stability Fixes

  •   Admin
    • Android App will no longer crash on clicking the “+” icon in Notes.
    • Android App will no longer have sections of the dock disappear. 
  • Coach
    • Certifications - Renamed “My Team” to ‘My Teams’ tab, fixing the typo.
  • Events
    • When a User or Event Manager navigates to an Event’s agenda, they are now directed to the first day of the event, before and after the live event days. During the live event days, they are navigated to the current/present day.

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